Terms and Conditions

1. Introduction

 Welcome to GrocerKart (“we”, “our”, “us”). These Terms and Conditions govern your use of our website https://grocerkart.co.uk and mobile applications (collectively, “Services”) and to all purchases of food and grocery products from us. By accessing or using our Services, you agree to comply with these Terms. If you do not agree, you must not use our Services.

2. Eligibility

 You must be at least 18 years old and legally capable of entering into a binding contract under the laws of England and Wales to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3. Account Registration

• To access certain features, you may need to create an account.
• You must provide accurate and complete information and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts where we suspect misuse or breach of these Terms.

4. Orders and Payments

• By placing an order, you make an offer to purchase products in accordance with these Terms.
• All orders are subject to acceptance and availability. We will confirm acceptance via email or app notification.
• Payment must be made through our accepted payment methods at the time of order.
• Prices shown include VAT where applicable.
• If an item is unavailable or incorrectly priced, we reserve the right to cancel or amend your order (with notice and refund where applicable).

5. Shipping and Delivery

• We strive to deliver your order within the estimated timeframes, but we are not liable for delays caused by unforeseen circumstances or third-party logistics.
  
• Risk of loss or damage passes to you once the order is delivered to the address provided.
• You must ensure someone is available to receive and safely store perishable items.
  
• For food safety reasons, perishable goods cannot be left unattended or returned once delivered, unless damaged or incorrect.

6. Returns and Refunds

• Our Returns and Refunds Policy governs the return of products and refund eligibility. Please review it carefully.

 7. Food Safety and Quality

• All our food products comply with the Food Safety Act 1990, Food Information Regulations 2014, and other applicable UK standards.
  
  
• You are responsible for following the proper storage and consumption guidelines printed on the packaging.
  
  
• We do not accept liability for spoilage due to improper handling or late collection by the customer.

7. User Conduct

You agree not to:

• Violate any applicable UK laws or regulations.
  
  
• Use our Services for fraudulent or unlawful purposes.
  
  
• Interfere with, disrupt, or damage our Services or servers.
  
  
• Attempt unauthorized access to other users’ data or our systems.

8. Intellectual Property

• All content, branding, images, graphics, and software used in our Services are owned by or licensed to GrocerKart and protected by UK copyright and trademark laws.
  
  
• You may not copy, modify, distribute, or use our content for commercial purposes without our prior written consent.

9. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Limitation of Liability

• To the fullest extent permitted by law, GrocerKart shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Services.
• Our total liability for any claim arising out of or in connection with your use of the Services shall not exceed the amount you paid for the product or service in question.
• We do not exclude or limit our responsibility if we cause death or injury through our negligence, or if we act fraudulently.

11. Termination

• We may suspend or terminate your access to our Services at our discretion if you breach these Terms.
• You may close your account at any time by contacting us.

12. Governing Law

 These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms at any time. Updated Terms will be posted on this page, and your continued use of our Services constitutes your acceptance of those updates.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

GrocerKart
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]