1. Introduction

GrocerKart (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://grocerkart.co.uk/, use our mobile applications available on the Play Store and iOS, or engage with our services (collectively, “Services”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit/debit card details and billing information.
  • Account Information: Username, password, and order history.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We collect data in the following ways:

  • Direct Interactions: When you create an account, place an order, subscribe to our newsletter, or contact us directly.
  • Automated Technologies or Interactions: As you interact with our website and mobile applications, we may automatically collect technical data about your equipment, browsing actions, and patterns. This is collected using cookies and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

4. How We Use Your Data

We use the information we collect in the following ways:

  • To process and deliver your orders, including managing payments and shipping.
  • To manage your account and provide customer support.
  • To improve our website and mobile applications, ensuring content is presented effectively.
  • To communicate with you, including sending order updates, promotional offers, and newsletters (where you have consented).
  • To comply with legal obligations and protect our rights.

5. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  • Contractual Necessity: To fulfill our contract with you, such as processing orders and providing services.
  • Consent: Where you have given consent, for example, to receive marketing communications.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our legitimate business interests, provided these are not overridden by your rights and interests.

6. Sharing Your Data

We may share your personal data with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, delivery companies, and IT support.
  • Legal Authorities: When required to do so by law or in response to valid requests by public authorities.

We ensure that any third parties with whom we share your data are compliant with data protection laws and have appropriate safeguards in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

You have the right to:

  • Access your personal data.
  • Rectify any inaccuracies in your data.
  • Erase your data (right to be forgotten).
  • Restrict or object to the processing of your data.
  • Withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us at [Insert Contact Information].

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. However, please note that no method of transmission over the internet is 100% secure.

10. Cookies and Tracking Technologies

Our website and mobile applications use cookies to enhance your experience. You can manage your cookie preferences through your browser settings or by using our cookie consent tool. For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or through our website. Please check this page regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

GrocerKart
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]